Refund & Returns Policy

1. Our 14-day return policy

We offer a 14-day return period from the date of delivery. If you are not satisfied with your purchase of Slim Coffee Booster for any reason, you may return eligible items within this period for a full refund of the purchase price.

To initiate a return, contact us within 14 days of receiving your order at hello@drainbeauty.world or by phone on +61 2 8317 4490, and we will provide return instructions.

2. Eligibility for return

To be eligible for a return under our 14-day policy, the item must be:

• Returned within 14 days of the delivery date.
• In its original condition with the packaging intact and unopened (for hygiene reasons, we cannot accept returns of opened food supplement products unless they are defective or do not match their description).
• Accompanied by proof of purchase (order confirmation or delivery note).

3. Australian Consumer Law guarantees

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of our 14-day policy, and we will never attempt to limit them.

Products are faulty or do not match their description if they:

• Arrive damaged or defective.
• Are not as described on this website.
• Are past their use-by date upon arrival.

In such cases, please contact us immediately and we will arrange a full refund or replacement at no cost to you, including any return postage.

4. How refunds are processed

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 5-7 business days using the original payment method. If you paid on delivery, we will arrange a bank transfer to your nominated account.

Return postage costs for change-of-mind returns are the responsibility of the customer. For faulty or misdescribed goods, we will cover all reasonable postage costs.

5. How to contact us about a return

To start a return or lodge a complaint:

• Email: hello@drainbeauty.world
• Phone: +61 2 8317 4490 (Mon-Fri, 9 am-5 pm AEST)
• Post: The Everly Nutrition Pty Ltd, 12 Regent Street, Chippendale NSW 2008, Australia

Please include your name, order reference and reason for return. We aim to respond within one business day.

6. Further consumer assistance

If you are not satisfied with our response to your complaint, you may contact the relevant consumer protection authority in your state or territory, or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.